Faq
FAQ
Things You Might Want to Know
Global Ship Engine is a logistics and tracking platform that helps individuals and businesses ship parcels, track deliveries in real-time, and manage international or local shipments with ease.
Simply enter your tracking number on our website’s tracking page, and you’ll see real-time updates on your shipment’s status, location, and estimated delivery time.
No, you can track shipments directly using your tracking number. However, creating an account allows you to save multiple shipments, get notifications, and manage all orders in one place.
We provide both domestic and international logistics solutions, covering over 200 countries worldwide through our global shipping partners.
Delivery times depend on the shipping method selected (standard, express, or freight) and the destination. Typical delivery ranges from 2–7 days locally and 5–14 days internationally.
Yes, in most cases you can update your delivery address before the package reaches its final hub. Contact our support team immediately for assistance.
Delays can occur due to customs, weather, or carrier issues. Our tracking system will provide updated delivery estimates, and our support team will assist if necessary.
Once your package is delivered, our system will update with delivery confirmation, including the date, time, and recipient signature (when available).
Yes, we offer special packaging and handling options for fragile, high-value, or temperature-sensitive items. Contact us before shipping for tailored solutions.
If your shipment is lost or arrives damaged, file a claim through your account or contact our customer support team. We will investigate and work on compensation or replacement.
Yes, registered business users can schedule pickups directly from warehouses, offices, or stores for bulk or frequent shipments.
We accept major credit cards, PayPal, bank transfers, and in some regions, local payment options. Business accounts may also qualify for invoicing.
Basic insurance is included with every shipment. Additional coverage can be purchased for high-value items during booking.
You can reach our 24/7 support team via live chat, email, or phone. Visit our Contact Us page for more details.
General Questions
Can I schedule a delivery at a specific time?
Yes, in select areas we offer time-definite delivery services for businesses and individuals.
Do you provide invoices for shipments?
Yes, we issue detailed invoices for every shipment, suitable for business accounting and tax purposes.
What happens if I miss the delivery?
If delivery is missed, our courier will attempt redelivery or arrange pickup at the nearest local depot.
How do you ensure cargo security?
We use tamper-proof seals, GPS tracking, and strict security protocols across all stages of transit.
Do you offer credit terms for businesses?
Yes, registered business clients may apply for monthly billing accounts with flexible payment terms.
Can I change my delivery address after shipping?
Yes, in most cases you can update your delivery address before the package reaches its final hub. Contact our support team immediately for assistance.
Are there hidden charges in your quotes?
No. Our quotes are transparent, covering all known fees upfront. If additional customs or destination charges apply, we notify you in advance.
How can I track my shipment?
Simply enter your tracking number on our website’s tracking page, and you’ll see real-time updates on your shipment’s status, location, and estimated delivery time.
