Shipping Refund Policy

At Global Ship Engine, customer satisfaction is our top priority. While we strive to ensure timely and secure delivery of all shipments, we understand that unforeseen circumstances may arise. This Shipping Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Shipment Loss – If a shipment is confirmed lost while in our custody.
Delayed Delivery – If delivery exceeds the guaranteed time frame (where a delivery guarantee is offered).
Service Errors – If we fail to provide the service paid for (e.g., wrong shipping option, incorrect delivery route).
Duplicate Payments – If a customer is charged more than once for the same shipment.

2. Non-Refundable Situations

Refunds will not be provided for:

Delays caused by customs clearance, government regulations, or force majeure events (natural disasters, strikes, pandemics, etc.).
Shipments with incorrect or incomplete recipient details provided by the customer.
Prohibited or restricted items confiscated by authorities.
Minor delays where no delivery time guarantee was offered.

3. Refund Process

Submit a Request – Customers must file a refund request within 7–14 business days of the issue by contacting customer support.
Provide Documentation – Supporting documents such as tracking numbers, proof of payment, and shipment details may be required.
Review & Verification – Our team will investigate the claim and confirm eligibility.
Refund Approval – If approved, refunds will be processed within 5–10 business days using the original payment method.

4. Partial Refunds

In certain cases, a partial refund or service credit may be issued instead of a full refund. Examples include:

Delayed delivery without total shipment loss.
Service issues where only part of the shipment was affected.

5. Contact for Refund Requests

Email: infos@globalshipengine.com

6. Policy Updates

We reserve the right to update or modify this Shipping Refund Policy at any time. Customers will be notified of significant changes via our website.

FAQS

What types of cargo do you ship?

We handle all types of cargo, including documents, parcels, bulk goods, oversized equipment, perishable items, and hazardous materials (HAZMAT), with specialized handling as needed.

Do you offer international shipping?

Yes, we provide both domestic and international logistics solutions via air, ocean, road, and rail transport. Our global network ensures your cargo reaches any destination safely and on time.

How can I track my shipment?

You can track your shipment directly on our website using your tracking number. Real-time updates will show the location and status of your cargo.

Do you offer warehousing or storage solutions?

Yes, we provide secure warehousing, inventory management, and distribution services for both short-term and long-term storage.